Before You Fly

With a multi-lingual capability, our team comprises some of the best talent in the industry all of whom have an instilled passion for aviation and customer care.

ImperialJet’s highly experienced Operations Team co-ordinate all aspects of our flying program including ensuring that our crew and aircraft are scheduled according to your itinerary and that all services from fuel to catering are arranged. Additionally, the necessary airport slots, overflight permits and customs/immigration are secured in advance.

Our flight watch process ensures that any en-route delays that can occur (perhaps due to weather or air traffic control) are managed proactively and communicated through our Customer Relations team.

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